HAVING moved to Upton in the past couple of months my wife and I always try to shop locally, and since moving to the area we have used most of the local shops.
Imagine my suprise when I go went to one shop and when I gave the assistant him my debit card his response was “oh I am going to have problems using that”, looked at the card machine and started to walk off to the rear of the shop.
When I told him i did not have any cash on me and that I would have to go to elsewhere he just shrugged his shoulders.
End result? A 10-mile round trip to an alternative shop in Malvern.
I think a course in customer service might be in order.
TIM SHENTON
Upton
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