I TOTALLY agree with Julian Brown re: Waitrose. The refurbishment is dark, depressingly gloomy and difficult to get round due to reduced aisle widths and lowered ceiling height, not forgetting the low energy light bulbs creating the gloom.

What happened to the quality shopping experience of Waitrose? I for one used to really enjoy shopping in the light and airy store. A cut above the rest, I used to think.

Now it’s worse than any supermarket in the area and, let’s face it, there are plenty.

I have to say the staff are doing a grand job under difficult circumstances. I feel sorry for them.

BETH BARNES
Rushwick