THE Malvern office of a county estate agents has been given its third gold in the British Property Awards.

The team from Nicol and Co in Court Road first won gold in early-2021, being crowned best in the town, before following this up later in the year winning gold for the region.

Now, the office has picked up its third such award, being named as the best in Malvern for the second year.

Robert McLean from the British Property Awards, said: "Nicol & Co estate agents in Malvern performed outstandingly throughout the extensive judging period, which focused on customer service levels.

Malvern Gazette: BUSINESS: Matt Nicol, MD of Nicol and CoBUSINESS: Matt Nicol, MD of Nicol and Co (Image: Nicol & Co)

"The Malvern office has now been shortlisted for a number of national awards which will be announced later in the year."

Erica Hinwood, Nicol and Co sales manager in Malvern, said: "Last year was our first in Malvern and when we picked up ‘Gold’ for the town and then the region, we were determined not to relax and take anything for granted.

"We know that we will only be the market’s first choice if we continue to deliver a quality service for all our customers, and so we are now all chuffed to bits to have struck ‘Gold’ again."

Managing director Matt Nicol added: "We’re all very proud of what Erica and the team in Malvern have continued to achieve.

"We pride ourselves on delivering the highest quality of customer service, and it’s a great boost to the have this highlighted by judges in the British Property Awards."

Malvern Gazette: AWARD: Erica Hinwood from Nicol and CoAWARD: Erica Hinwood from Nicol and Co

Mr McLean explained that the British Property Award judging team carry out mystery shops at every estate agent against a set of 25 criteria to reveal customer service levels.

He added: "We provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.

"Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace."

The latest award follows Nicol & Co’s recent success when the company struck ‘Gold’ for sales in the Property Academy’s national Best Estate Agent Guide 2023.